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e-Mail: Wmontes-Pack@sbcglobal.net Note new e-mail address !!
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Association of Business Communicators (IABC)
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IT Business Consultant
My Professional Philosophy
IT management consultants are
responsible for a portion of project or organizational management, process
and systems analysis and implementation of project and group
consultants are responsible for the overall project or organizational
management including strategy, planning, deliverables and schedule (Business
Consulting, Hot Spots, ComputerWorld magazine, page 80, November 15, 1999).
of the extremely competitive environment in business, management has evolved
to focus on customer retention.
Customer requirements and satisfaction with products and services
provided by IT companies drive the pursuit of quality through continuous
improvement of processes
IT management consulting, I follow the Edward W Deming's management
philosophy in the pursuit of quality services and products through customer
feedback, teamwork, organizational partnerships and continuous improvement.
The Deming Method Highlights:
aQuality leads to lower costs
aQuality is made in the boardroom
aMost defects are the result of inefficient
systems and processes
aImprove constantly and forever the
processes to improve quality and productivity and thus reducing costs
aInstitute leadership rather than
aInvolve everyone in the pursuit of quality
through continuous process improvement
aImprove communication processes between
individuals, departments, vendors and clients
aImplement task ownership
These highlights are the core principles in my process improvement strategy.
Process Improvement Plan
Strategy for a Quality
This is an exciting era for
managers in all industries and most companies but in particular the
technology industry and IT departments of any business. Rather than measuring
the productivity of individuals, we are measuring the quality of our services
and products through:
aEmployee and subcontractor job satisfaction
After researching industry standards in business processes, we can benchmark
our efforts and begin applying industry best practices to offer quality
services and products and very competitive prices. We can implement these
best practices using effective project management principles and the Deming
As an IT management consultant, I am responsible for systems and process
analysis, process improvement and solutions implementation. This is my
process improvement plan:
1. Map current processes
2. Discover improvement opportunities through analysis of leadership goals,
financial metrics, customer satisfaction and employee satisfaction
3. Researching industry standards and best practices
4. Developing the improvement plan(s) and re-map the business processes
5. Implement the plan
6. Measure its success
The first cycle is complete and we return to step one.
Business Consulting Today
in IT Management Consulting
support, network administration and application support, management tasks are
also being affected by the shortage of IT professionals. Tasks such as technical environment
planning, strategy and management traditionally delegated to a company’s full
time director or senior manager is now being outsourced. The ComputerWorld article Staffing Woes
Spur ASP Use predicts that outsourced IT planning responsibilities will
jump from 15% in 1998 to 30% in 2003 (ComputerWorld
magazine, News, Staffing Woes Spur ASP use, p.20, February 28, 2000).
This underscores the need for mid-level and senior IT management
consultants to develop strategy, planning of technical projects and support
and manage outsourced personnel.
Be sure to review the resources page and
resume and feel free to send me a note with questions, ideas or
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Created by Bill Montes-Pack
Modified on Friday,
October 26, 2001
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